Can I use my gift card online and in store?

Gift cards can be redeemed by UK and Irish customers online but not by other international customers online. They can also be used in UK and Irish branches of House of Fraser. You can use gift cards to purchase goods of a higher price than the value stored on the card by using another payment method to cover the difference in cost. If you do not spend the entire balance on the gift card, the remaining balance will remain stored on the card. No cash change will be given for a gift card balance.

Here are a few considerations when purchasing or using a gift card:

  • Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.

  • Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards.

  • Gift cards are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.

  • Gift cards cannot be used to buy further gift cards.

  • Gift cards cannot be used by customers outside of the United Kingdom.

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that apply at the time that you purchase your gift card.

This does not affect your legal rights.

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