Yes, we can! We currently offer Click & Collect, which allows you to get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up. This email will also contain your unique delivery code - you’ll need that to collect your parcel.
Your parcel will take 5-7 working days to be delivered to your chosen store. Click & Collect costs £4.99.
Every time you use our Click & Collect delivery service and collect your parcel from our own stores, you'll receive a £10 voucher to spend in-store. You'll be given your voucher by our store staff when you collect your parcel.
Your parcel can only be collected within your chosen store’s opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.
The forms of ID that we currently accept are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill
If you are under 18:
• National Insurance Card
• Medical Card
• Savings Book
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity (from the list above) or identification with the same surname as yours.
You have up to 28 days to collect your parcel from store. During that time, you’ll be sent three reminder emails to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse. In order to receive a refund, you will then need to contact Customer Services.