Can I use my credit note online and in store?

Credit notes can be used in UK branches of our Flannels stores as well as online.

You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.

Here are some further terms and conditions around our credit notes;

  • Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.

  • Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.

  • Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.

  • Credit notes cannot be used to buy further gift cards.

  • Credit notes cannot be used to buy further gift cards.

If you still need help, please contact us and we will be happy to help.

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