Delivery Info

Delivery options
You can choose between these delivery options: Click & Collect - delivery to your chosen store,  three (3) to seven (7) days, £6.99 Standard Deliver...
Mon, 19 Apr, 2021 at 2:49 PM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you...
Tue, 30 Mar, 2021 at 9:25 AM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. Click & Collect - delivery to your chosen store, three (3) ...
Mon, 19 Apr, 2021 at 2:52 PM
Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Click...
Mon, 19 Apr, 2021 at 2:53 PM
Where do you deliver to?
Below is the list of countries we currently deliver to and the current minimum delivery charges. These amounts are provided as estimates only and additional...
Mon, 29 Mar, 2021 at 1:15 PM
Customs charges and import duties
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Tue, 30 Mar, 2021 at 9:26 AM
Return to Sender
Our delivery partners will attempt to deliver your order three times.  If, for any reason they are unsuccessful, they will leave a calling card informing y...
Wed, 10 Mar, 2021 at 9:19 AM
Why has my order not been delivered, but instead returned to you?
Sorry to hear you haven't received your order. When an order is out for delivery our delivery partners will attempt to deliver it 3 times. If they can...
Tue, 30 Mar, 2021 at 9:27 AM
I’ve not received my parcel, yet the status says it’s been delivered
Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have deli...
Tue, 30 Mar, 2021 at 9:27 AM
Click & Collect voucher
As a thank you for using our Click & Collect delivery service, and if your order value is £200 or more you will receive a £10 voucher to spend in store...
Fri, 16 Apr, 2021 at 4:54 PM