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Knowledge base
Delivery & Collection
Delivery Info
13
Delivery options
Order confirmation
Why is my order late?
Tracking delivery
Where do you deliver to?
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Existing Orders
0
Delivery FAQs
4
Can I track my delivery overseas?
Worldwide delivery costs
Corona Virus (covid-19) - Deliveries
European Deliveries
Returns & Refunds
Returns
4
Return – online
Return – in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
5
How will I receive a refund?
Why have I been refunded for an item instead of it being exchanged?
When will I receive a refund?
I can't see a refund on my bank statement
Extended Christmas Returns Policy
Completed Orders
0
Orders & Payments
Completed Orders
9
Why has my order been cancelled?
My order has been cancelled, but it appears that I have still been charged
Where is my order?
I'm missing item(s) from my order
Why have items been cancelled from my order?
See all 9 articles
Placing Orders
9
What payment options are accepted?
What is payment authentication?
When do you take payment?
Can I use my gift card online and in store?
Can I use my credit note online and in store?
See all 9 articles
Product info
4
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
My Account
Getting Started
9
How To Register
How do I create or change my password
How do I buy online?
How do I pre-order an item?
How do I apply a discount code?
See all 9 articles
Technical Issues
4
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
I’m having problems with a page on your site. What do I do?
Recognition
0
Site Policies
Contact Us
0
Terms & Conditions
8
Terms & Conditions (UK)
Terms & Conditions (non-UK customer)
Security, Privacy and Cookie Policy
Third Parties
Fur Policy
See all 8 articles
