Support : Flannels

Delivery & Collection

Delivery Methods

You can choose between these delivery options:

Delivery option	Cut off	Delivery Times	Cost (£GBP)
Standard Delivery	23:59	3 to 7 days	4.99
Next Day Delivery	20:00	Next Day	7.99
Next Day Delivery by DPD (Carbon Neutral)	20:00	Next Day	9.99
Express Delivery - 48 Hours	20:00	48 Hours	9.99
Click & Collect Spend £200 and receive £10 voucher to spend in-store. Terms apply.*	23:59	3 to 7 days	6.99
Oversized Delivery	23:59	3 to 7 days	14.99
Specialist Delivery	23:59	3 to 7 days	14.99

Bank / Public holidays are not included.

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European Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

Country	Cost from (GBP)	Country	Cost from (GBP)
Albania	11.66	Andorra	9.99
Austria	8.33	Belarus	11.66
Belgium	5.83	Bosnia and Herzegovina	11.66
Bulgaria	9.99	Canary Islands	21.66
Croatia	9.99	Cyprus	10.83
Czech Republic	9.99	Denmark	8.33
Estonia	9.99	Finland	8.33
France	5.83	Germany	5.83
Gibraltar	8.33	Greece	9.99
Guernsey	5.83	Hungary	9.99
Ireland	5.83	Italy	8.33
Jersey	5.83	Latvia	9.99
Liechtenstein	8.33	Lithuania	9.99
Luxembourg	5.83	Malta	10.83
Moldova	11.66	Monaco	10.83
Montenegro	11.66	Montserrat	21.66
Netherlands	5.83	Norway	8.33
Poland	9.99	Portugal	8.33
Romania	9.99	Serbia	11.66
Slovakia	9.99	Slovenia	9.99
Spain	8.33	Sweden	8.33
Switzerland	8.33	Turkey	11.66

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Rest of the World Delivery Costs

Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded.

Country	Cost from (GBP)	Country	Cost from (GBP)
Algeria	21.66	American Somoa	21.66
Antigua and Barbuda	21.66	Argentina	21.66
Armenia	21.66	Aruba	21.66
Australia	5.00	Azerbaijan	21.66
Bahrain	17.49	Bangladesh	21.66
Barbados	21.66	Benin	21.66
Bermuda	21.66	Bhutan	21.66
Bolivia	21.66	Botswana	21.66
Brazil	21.66	Brunei	17.49
Burkina Faso	21.66	Cambodia	21.66
Cameroon	21.66	Canada	14.99
Cape Verde	21.66	Cayman Islands	21.66
Chad	21.66	Chile	21.66
China	15.83	Colombia	21.66
Congo, Democratic Republic of the	21.66	Congo, Republic of the	21.66
Costa Rica	21.66	Djibouti	21.66
Dominica	21.66	Dominican Republic	21.66
Ecuador	21.66	Egypt	21.66
El Salvador	21.66	Equatorial Guinea	21.66
Ethiopia	21.66	Falkland Islands (Malvinas)	21.99
Fiji	21.66	French Guiana	21.66
Gabon	21.66	Georgia	21.66
Ghana	21.66	Greenland	11.66
Grenada	21.66	Guadeloupe	21.66
Guatemala	21.66	Guinea	21.66
Guinea-Bissau	21.66	Guyana	21.66
Haiti	21.66	Honduras	21.66
Hong Kong	15.83	Iceland	11.66
India	15.83	Indonesia	15.83
Israel	21.66	Jamaica	21.66
Japan	15.83	Jordan	17.49
Kazakhstan	21.66	Kenya	21.66
Kiribati	21.66	Korea, South	15.83
Kuwait	17.49	Kyrgyzstan	21.66
Lebanon	21.66	Lesotho	21.66
Madagascar	21.66	Malawi	21.66
Malaysia	15.83	Maldives	21.66
Marshall Islands	21.66	Martinique	21.66
Mauritania	21.66	Mauritius	21.66
Mayotte	21.66	Mexico	14.99
Micronesia, Federated States of	21.66	Mongolia	21.66
Morocco	21.66	Mozambique	21.66
Myanmar (Burma)	21.66	Nauru	21.66
Nepal	21.66	New Zealand	4.55
Nicaragua	21.66	Niger	21.66
Nigeria	21.66	North Macedonia	21.66
Oman	17.49	Pakistan	21.66
Palau	21.66	Panama	21.66
Papua New Guinea	21.66	Paraguay	21.66
Peru	21.66	Philippines	15.83
Puerto Rico	21.66	Qatar	17.49
Réunion	17.49
Rwanda	21.66	Saint Kitts and Nevis	21.66
Saint Lucia	21.66	Saint Vincent and the Grenadines	21.66
Samoa	21.66	Sao Tome and Principe	21.66
Saudi Arabia	17.49	Senegal	21.66
Seychelles	21.66	Singapore	15.83
Solomon Islands	21.66	South Africa	17.49
Sri Lanka	21.66	Suriname	21.66
Taiwan	15.83	Tajikistan	21.66
Tanzania	21.66	Thailand	15.83
The Bahamas	21.66	The Gambia	21.66
Togo	21.66	Tonga	21.66
Trinidad and Tobago	21.66	Tunisia	21.66
Tuvalu	21.66	Uganda	21.66
United Arab Emirates	15.83	United States	3.33
Uruguay	21.66	Uzbekistan	21.66
Vanuatu	21.66	Venezuela	21.66
Vietnam	15.83	Zambia	21.66
Zimbabwe	21.66

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Click and Collect

You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take Three (3) to seven (7) working days to be delivered to your chosen store for only £6.99.

You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 10 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, a refund will be processed within 14 days of your parcel being received by the warehouse.

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Delivery FAQs
Delivery FAQs

Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).
You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.

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Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays).
You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.
Please use that tracking reference to keep tabs on the progress of your delivery.
Our international couriers deliver Monday to Friday.

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Order confirmation

Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.
Click & Collect - delivery to your chosen store, three (3) to seven (7) days.
Standard Delivery - three (3) to seven (7) days.
Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays).
You can also check the status of your order using your tracking number we sent you in the confirmation email.

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Customs charges and import duties

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
We would also ask that you check with your neighbours as the driver may have left the parcel with them.
If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you.

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Click & Collect Exceptions

Click and Collect is available for most orders but not for all, and this can be for a number of reasons;
- the item ordered is a pre-order item
- one of the selected items is not eligible
- the size or volume of the item is too large

Please select another delivery option for your order.

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Click & Collect voucher

As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 voucher to spend in store when you collect your parcel from the store.
You'll be given your voucher by our store staff when you collect your parcel.
The Click & Collect voucher has an expiry date of 2 years and can only be used in store.

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Our Services
- Personal Shopping
  Personal Shopping
  
  Personal Shopping
  
  Looking for a wardrobe overhaul, a beauty refresh, the latest drops? We’re giving you access to a team of dedicated Personal Shoppers that’ll help you create looks and secure the season’s hottest items, all in the comfort of your own private shopping suite.
  
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  Style & Collect
  
  Shopping Online? Spend £200 and qualify for a complimentary one-to-one service when you collect in store. During your pre-booked slot our expert in-store team will share a selection of key pieces that'll suit your style.
  
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  Virtual Style Consultations
  
  A complete digital styling service anytime, anywhere. Our Virtual Style Consultations are ready to book at your convenience. Join a personal shopper and pull some of the hottest looks of the season, expertly tailored to suit you. Together, you'll tour the latest collections from our most-wanted brands, shop for key moments or find forever pieces that work for your wardrobe. Shop in session or save your favourites to purchase later.
  Click here to book your Virtual Style Consultation.
  
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  FLANNELS Rental
  
  FLANNELS Rental is an online service that allows customers to rent clothes and accessories, curated by the FLANNELS buyers from leading designers and brands, for 4, 8, 10 and 20-day periods.
  
  Click here to find out more.
  
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Financial Services

Frasers Plus

What is Frasers Plus?

Frasers Plus is a credit product which enables you to split the cost of your order into monthly instalments.

You'll now see Frasers Plus as a payment option during checkout when you buy from us online. So if you'd prefer to split the cost of your order you can select Frasers Plus to apply for an account during checkout.

If you want to learn more about Frasers Plus or if you need any support from the Frasers Plus team, you can find more information here - Frasers Plus

Complaints about your Frasers Plus account

We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Frasers Group Financial Services who provide and manage your Frasers Plus account.

If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.

Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer services team.

How to make a complaint about your Frasers Plus account?

Complaint type

Who should I contact?

My complaint is about:

The Frasers Plus Account or App,
Frasers Plus payment,
Frasers Plus terms and conditions,
Frasers Plus communications.
Frasers Plus marketing,
The actions of one of our colleagues in conversation about Frasers Plus.

Frasers Group Financial Services – via:

the Frasers Plus App Chat,
Contact us form

What happens after I make a complaint?

We take all complaints seriously and we will do everything we can to resolve them quickly.
We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I am unhappy with your final response?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. You'll need to contact them within 6 months of receiving our final response email.

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Studio Pay
Studio Pay

What is Studio Pay?

Studio Pay is a credit account used by many at Studio.co.uk and other Frasers Group brands which allows you to spread the cost of an order.
We have now added Studio Pay as a payment option during checkout when buying from us online. This means if you already have a Studio Pay account, you'll be able to use it here as a payment method when prompted during checkout. You'll just need to login with your existing Studio login details. Please note - if you need support with logging into Studio Pay, you will need to contact the Customer Service team at Studio - help.studio.co.uk
If you don't have a Studio Pay account and want to learn more about what it is and how to apply, you can find more information here - studio.co.uk/studio-pay

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Orders & Payments
- Completed Orders
  Completed Orders
  
  Wrong/Faulty item received
  
  We’re sorry to hear there are issues with your order.
  Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.
  When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.
  
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  I'm missing item(s) from my order
  
  We’re sorry there’s items missing in your order.
  Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
  If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
  If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
  
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  Why has my order/item(s) been cancelled?
  
  Sorry your order or item(s) have been cancelled.
  If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.
  An order will also be cancelled if the billing address details don't match the details your bank has on record.
  We send an email out to confirm the cancellation and you have not been charged.
  
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  My order has been cancelled, but it appears that I have still been charged
  
  If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
  The time might depend on your banks processes.
  
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  I haven’t received my gift card
  
  Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
  If you still can’t find it, please contact us and we will be happy to help.
  
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  My item is incomplete (Missing parts)
  
  We're sorry to hear there is a problem with your item.
  Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
  
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  My item has developed a fault
  
  If your item has developed a manufacturing fault within a year of purchase, please contact our Customer Service team via our "Contact Us" page. To speed along the process, kindly include images of both the item and the fault.
  All items are inspected upon return, if we don't find a manufacturing fault and is simply due to wear and tear, we will return the item to you.
  
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- Placing Orders
  Placing Orders
  What payment options are accepted?
  We accept most well known payment methods:
  Alipay
  American Express (AMEX)
  Apple Pay
  Bancontact
  Gift Cards
  Giropay
  iDEAL
  Maestro
  Mastercard
  P24
  PayPal
  SOFORT
  VISA
  VISA Debit
  The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
  There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
  If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
  If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.
  You can't buy gift cards using gift cards as a payment option.
  
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  What is payment authentication?
  
  Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
  Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
  How do I activate my card?
  You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
  Who do I contact for further information?
  If you require more information around the payment authentication process, please contact your card issuer directly.
  If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
  If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
  We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
  Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
  
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  Payment issues
  If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.
  If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
  The error message you are seeing
  A description of the problem
  What payment method you are trying to use
  What the products are you’re trying to purchase
  What internet browser you are using or if you are using our app
  Any other details that could be useful
  If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
  If you are using PayPal, please contact them directly.
  
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  Why is my bank showing two charges for my order?
  
  We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
  In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
  
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  Can I use my gift card online and in store?
  Yes, Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.
  You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card. You can also use your gift card as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our gift cards;
  Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Gift cards are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Gift cards cannot be used to buy further gift cards.
  Gift cards cannot be used by customers outside of the United Kingdom.
  
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  Can I use my credit note online and in store?
  Yes, credit notes can be used in UK branches of our Flannels stores as well as online.
  You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our credit notes;
  Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Credit notes cannot be used to buy further gift cards.
  Credit notes cannot be used to buy further gift cards.
  
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  Can I cancel or make changes to my order?
  
  Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
  Unfortunately we are unable to add or remove items, change colours or sizes, change delivery address, delivery options or the email address on the order.
  If you've changed your mind and no longer need the item, please arrange the for the item to be returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
  If you wish to notify us of your cancellation request, please complete a cancellation form and submit this by using the Contact Us button and submit a ticket to our Customer Services team.
  If your order already has been processed following your form being submitted, our customer services team will advise on how to return your order.
  Please note: for items already delivered, these are unable to be cancelled, and you will have to follow our returns process to receive a refund.
  
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  Apply Gift Card, eVoucher or Credit Note
  
  Gift Card/Store Credit Note
  Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or Voucher’ and enter your voucher/credit note code and pin number and then select ‘Redeem Gift Voucher’. If you are unsure where you can find your voucher code and pin, please check our FAQ - Where do I find my voucher code and pin?
  You can add up to 10 codes, if you wish to apply more vouchers/credit notes to the same order please follow the above steps again for each code.
  Pre-Paid Mastercard/3rd Party Contactless Gift Card
  If you are using a Contactless Gift Card from a 3rd party retailer, please select ‘Credit/Debit Card’ and enter the details from your Contactless Gift Card like you would with a bank/credit card.
  
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  Where do I find my voucher code and pin?
  
  eVoucher
  If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:
  If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.
  Gift Card
  If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.
  Store Credit Note
  If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.
  
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  How do I apply a discount code?
  
  If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’.
  If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:
  Any other codes need to be added in the payment section. Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.
  Please note: Please note that terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
  
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- Product info
  Product info
  
  How do I find my size?
  
  Sizes vary with different brands and styles.
  We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.
  
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  Item out of stock?
  
  Our online Customer Service team don’t know when items will be back in stock. Please keep checking online, once stock becomes available or we have any new items they will be added to our website.
  Our stores also sell a wide range of stock. You can use our store locator to call in or contact the store directly and they will advise you if the item is available for store purchase.
  
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  Is there a limit to how many products I can buy?
  
  If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
  You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
  If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
  Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
  
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  Size Guide
  
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  Product Information
  
  Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.
  If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Services team so we can help you further.
  When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.
  
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My Account
- Getting Started
  Getting Started
  
  How do I register for an account?
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here.
  Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
  
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  How do I create or change my password
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here. You will be asked to create a password for your account.
  If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.
  You can manage your account and your password in the My Account section.
  
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  How can I change details and marketing preferences?
  
  You can see and manage most of your details when you login.
  Just head over to My Account to manage your account and password,
  Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
  The Manage Cards section allows you to update payment details.
  
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  How do I create or change my email address?
  
  For our customers’ security we don’t allow change of email address.
  If you need to use an alternative email address, we’d ask you to create a new account.
  
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  How do I buy online?
  
  You can search for items in a few different ways, to then add them to your shopping cart.
  There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
  As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
  When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
  
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  How do I pre-order an item?
  
  Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
  The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
  We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
  When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
  We will only charge you once the order has dispatched.
  
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  Unsubscribe/Delete Account
  
  Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
  If you'd prefer to keep your account but would like to stop receiving promotional messages you could change your preferences online, or by pressing ‘unsubscribe’ on one of our marketing messages.
  If you want to delete your online account, please contact us with your details our team will help you further.
  
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- Technical Issues
  Technical Issues
  Add to safe sender list
  
  Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
  Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
  To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
  Hotmail
  1. Open your inbox
  2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
  3. Select "Safe and Blocked senders" then click "Safe Senders"
  4. Copy and paste our email address into the box provided and click "add to list"
  5. Our email address has been successfully added to your safe sender list
  Microsoft Office Outlook 2003
  1. Open your inbox
  2. On the toolbar click "Actions"
  3. Select "Junk E-mail" from the drop-down menu
  4. Select "Add sender to safe senders list"
  5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
  6. The email address has now been entered into your Outlook contacts list
  Yahoo!
  1. Open your inbox.
  2. Navigate to an email from us and click the "Add" button next to our email address
  3. If not there already, copy and paste our email address into the email field and click "Save"
  4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
  5. The email address has now been entered into your Yahoo! address book.
  Microsoft Office Outlook 2007
  1. Open your inbox
  2. Open the “Tools” menu and click "Options"
  3. On the “Preferences” tab under “Email” click “Junk Email”
  4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
  5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
  6. The email address has now been added to your contacts list.
  AOL Mail
  1. Open your inbox
  2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
  3. Click “Add contact” to confirm
  4. The email address has now been added to your Contacts list
  Google Mail
  1. Open your inbox
  2. Navigate to an email from us
  3. Click on the "More options" link next to the date
  4. Click on "Add sender to Contacts list" in the options list
  5. The email address has now been entered into your Gmail contacts list.
  
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  I’m having problems signing in. What can I do?
  
  If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
  If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
  If you don't have an account you can set one up here. This means you have all your order history and details in one place.
  If you're still having problems signing in to your account, please contact us and we'll be happy to help.
  
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  I'm experiencing issues using the website
  We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
  Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
  Clear your cache and cookies
  Deactivate any plugins
  Check your HTTPS settings
  Clear your temporary files
  Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet.
  Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
  If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
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  I'm experiencing issues with the App
  
  We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.
  If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
  If the problem persists, please get in touch with our Customers Services team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
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  How can I change details and marketing preferences?
  
  You can see and manage most of your details when you login.
  Just head over to My Account to manage your account and password,
  Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
  The Manage Cards section allows you to update payment details.
  
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Stores & Services
- Stores Information
  Stores Information
  
  Store Finder
  
  View our Store Finder to find all our stores in your area.
  
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  I'd like to leave feedback about one of your stores
  
  If you want to let us know about a recent visit to one of our stores please get in touch.
  When contacting please include the location, date and time of your visit so we can help you.
  
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What do you need help with?

Delivery Options

You can choose between these delivery options:

Delivery option	Cut off	Delivery Times	Cost (£GBP)
Standard Delivery	23:59	3 to 7 days	4.99
Next Day Delivery	20:00	Next Day	7.99
Next Day Delivery by DPD (Carbon Neutral)	20:00	Next Day	9.99
Express Delivery - 48 Hours	20:00	48 Hours	9.99
Click & Collect Spend £200 and receive £10 voucher to spend in-store. Terms apply.*	23:59	3 to 7 days	6.99
Oversized Delivery	23:59	3 to 7 days	14.99
Specialist Delivery	23:59	3 to 7 days	14.99

Bank / Public holidays are not included.

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European Delivery Costs

Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

Country	Cost from (GBP)	Country	Cost from (GBP)
Albania	11.66	Andorra	9.99
Austria	8.33	Belarus	11.66
Belgium	5.83	Bosnia and Herzegovina	11.66
Bulgaria	9.99	Canary Islands	21.66
Croatia	9.99	Cyprus	10.83
Czech Republic	9.99	Denmark	8.33
Estonia	9.99	Finland	8.33
France	5.83	Germany	5.83
Gibraltar	8.33	Greece	9.99
Guernsey	5.83	Hungary	9.99
Ireland	5.83	Italy	8.33
Jersey	5.83	Latvia	9.99
Liechtenstein	8.33	Lithuania	9.99
Luxembourg	5.83	Malta	10.83
Moldova	11.66	Monaco	10.83
Montenegro	11.66	Montserrat	21.66
Netherlands	5.83	Norway	8.33
Poland	9.99	Portugal	8.33
Romania	9.99	Serbia	11.66
Slovakia	9.99	Slovenia	9.99
Spain	8.33	Sweden	8.33
Switzerland	8.33	Turkey	11.66

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Rest of the World Delivery Costs

Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded.

Country	Cost from (GBP)	Country	Cost from (GBP)
Algeria	21.66	American Somoa	21.66
Antigua and Barbuda	21.66	Argentina	21.66
Armenia	21.66	Aruba	21.66
Australia	5.00	Azerbaijan	21.66
Bahrain	17.49	Bangladesh	21.66
Barbados	21.66	Benin	21.66
Bermuda	21.66	Bhutan	21.66
Bolivia	21.66	Botswana	21.66
Brazil	21.66	Brunei	17.49
Burkina Faso	21.66	Cambodia	21.66
Cameroon	21.66	Canada	14.99
Cape Verde	21.66	Cayman Islands	21.66
Chad	21.66	Chile	21.66
China	15.83	Colombia	21.66
Congo, Democratic Republic of the	21.66	Congo, Republic of the	21.66
Costa Rica	21.66	Djibouti	21.66
Dominica	21.66	Dominican Republic	21.66
Ecuador	21.66	Egypt	21.66
El Salvador	21.66	Equatorial Guinea	21.66
Ethiopia	21.66	Falkland Islands (Malvinas)	21.99
Fiji	21.66	French Guiana	21.66
Gabon	21.66	Georgia	21.66
Ghana	21.66	Greenland	11.66
Grenada	21.66	Guadeloupe	21.66
Guatemala	21.66	Guinea	21.66
Guinea-Bissau	21.66	Guyana	21.66
Haiti	21.66	Honduras	21.66
Hong Kong	15.83	Iceland	11.66
India	15.83	Indonesia	15.83
Israel	21.66	Jamaica	21.66
Japan	15.83	Jordan	17.49
Kazakhstan	21.66	Kenya	21.66
Kiribati	21.66	Korea, South	15.83
Kuwait	17.49	Kyrgyzstan	21.66
Lebanon	21.66	Lesotho	21.66
Madagascar	21.66	Malawi	21.66
Malaysia	15.83	Maldives	21.66
Marshall Islands	21.66	Martinique	21.66
Mauritania	21.66	Mauritius	21.66
Mayotte	21.66	Mexico	14.99
Micronesia, Federated States of	21.66	Mongolia	21.66
Morocco	21.66	Mozambique	21.66
Myanmar (Burma)	21.66	Nauru	21.66
Nepal	21.66	New Zealand	4.55
Nicaragua	21.66	Niger	21.66
Nigeria	21.66	North Macedonia	21.66
Oman	17.49	Pakistan	21.66
Palau	21.66	Panama	21.66
Papua New Guinea	21.66	Paraguay	21.66
Peru	21.66	Philippines	15.83
Puerto Rico	21.66	Qatar	17.49
Réunion	17.49
Rwanda	21.66	Saint Kitts and Nevis	21.66
Saint Lucia	21.66	Saint Vincent and the Grenadines	21.66
Samoa	21.66	Sao Tome and Principe	21.66
Saudi Arabia	17.49	Senegal	21.66
Seychelles	21.66	Singapore	15.83
Solomon Islands	21.66	South Africa	17.49
Sri Lanka	21.66	Suriname	21.66
Taiwan	15.83	Tajikistan	21.66
Tanzania	21.66	Thailand	15.83
The Bahamas	21.66	The Gambia	21.66
Togo	21.66	Tonga	21.66
Trinidad and Tobago	21.66	Tunisia	21.66
Tuvalu	21.66	Uganda	21.66
United Arab Emirates	15.83	United States	3.33
Uruguay	21.66	Uzbekistan	21.66
Vanuatu	21.66	Venezuela	21.66
Vietnam	15.83	Zambia	21.66
Zimbabwe	21.66

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Contact support team

Click and Collect

You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Still need to contact us

Contact support team

Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Click & Collect deliveries take three (3) to seven (7) days.

Standard Delivery takes three (3) to seven (7) days.

Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.

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Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Click & Collect deliveries take three (3) to seven (7) days.

Standard Delivery takes three (3) to seven (7) days.

Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays).

You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.

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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

Standard Delivery - three (3) to seven (7) days.

Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays).

You can also check the status of your order using your tracking number we sent you in the confirmation email.

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Customs charges and import duties

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times.

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.

If you require the items, we would ask you to place a new order.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you.

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Click & Collect voucher

As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 voucher to spend in store when you collect your parcel from the store.

You'll be given your voucher by our store staff when you collect your parcel.

The Click & Collect voucher has an expiry date of 2 years and can only be used in store.

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BRAND PARTNER	RETURNS INSTRUCTION
Agent Provocateur	Returns can only be made for a faulty product. In order to make a return, please first reach out to the Customer Service team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Dare 2b	Return using our portal
Design Travel Goods	Please follow the returns advice on your dispatch note.
Gul	Please follow the returns advice on your dispatch note.
Nudea	Please return items to the following address: Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ
Portmeirion	Returns will be eligible for refund only, no exchanges are available for this product. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: PORTMEIRION PMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY, STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR Please note this product cannot be returned in store. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Regatta	Return using our portal

Customer, you	You, the customer accessing and/or using the Website.
Website	www.flannels.com
Seller, us, we	Purchases paid for using a debit/credit card are sold to You by Wareshop2 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 09870840 Registered Location: England VAT Number: GB 231 5087 33). Purchases paid for using a credit product provided by Frasers Group Financial Serviced Limited, such as Studio Pay and Frasers Plus, are sold to You by Wareshop3 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 12299567 Registered Location: England VAT Number: 125688644).
Website Operator	The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347, Registered location: England.
Customer Services	Contact Us

BRAND PARTNER	PARTNER PROGRAM PRODUCT RETURNS ADDRESS
The Ace Supply Co.	Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD
A Mir and Co	Returns must be made in original packaging. Please return items to the following address: Amir, Amir house, Taylors Lane, Oldbury, B69 2BN
Activity Superstore	Please contact our Customer Services team to arrange a return
Agent Provocateur	Returns can only be made for a faulty product. In order to make a return, please first reach out to the Customer Services team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Alan Symonds and Company Ltd	Please return items to the following address: Alan Symonds & Company Ltd, Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA
Arora Design Limited	Please return items to the following address: Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0
Aspire Furniture	Please contact our Customer Services team to arrange a return
Aye Do Ltd	Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ
Babymore Ltd	Please return items to the following address: Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW
Baltic Pine / Comfy Living	Please contact our Customer Services team to arrange a return
Birlea Furniture Limited	Please contact our Customer Services team to arrange a return
Bluestem Group Ltd	Please return items to the following address: 38 Bluestem Road, Ransomes Industrial Estate, Ipswich, IP3 9RR
Boxer	Please return items to the following address: Boxer Gifts, Swinnow Lane, Leeds LS13 4BS
Browns Confectionary	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Bunty Pet Products Ltd.	Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN
Craghoppers	Return using our portal
Dare 2b	Return using our portal
Charles Bentley	Please return items to the following address: Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ
Crafters Companion	Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW
Create Your World Ltd	Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland Co Durham DL13 3BF
Croydex Limited	Please return items to the following address: Croydex, Central Way, Andover, Hampshire, SP10 5AW
Designer Travel Goods	Return using our portal
Dezac Ltd	Please contact our Customer Services team to arrange a return
Digitek Trading Ltd	Please contact our Customer Services team to arrange a return
Downland Bedding Co Ltd	Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER
Dreams 'n' Drapes	Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs Lane Industrial Site, Ravenscraig Road, Little Hulton, Manchester, M38 9PU
Endura	Please return items to the following address: Endura Ltd, 3 Starlaw Park, Livingston, EH4 8SF
Eskuta Limited	Please return items to the following address: Unit 5, Bermuda Innovation Centre, St. Davids Way, Nuneaton, CV10 7SD
Esselle Retail Limited	Please return items to the following address: Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE
Extra UK	Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF
Firelog Limited	Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA
Fizz Creations	Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA
Gablemere Ltd	Please contact our Customer Services team to arrange a return
GAME	Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ
Gardeco Ltd	Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL
Gardiner Bro's	Please return items to the following address: Gardiner Bros & Co, Unit 4, St Modwen Park Quedgeley Gloucester GL10 3EZ
Get The Label	Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ
Gem Order Limited	Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU
GFW Ltd	Please contact our Customer Services team to arrange a return
Graham and Brown	Please return items to the following address: Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG
Greenside Packaging	Please contact our Customer Services team to arrange a return
Gul	Please return items to the following address: Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
High Street TV	Please return items to the following address: High Street TV Corby, PO Box 7903, Corby, NN17 9HY
Home Curtains	Please return items as they were received, in original packaging. Please return items to the following address: Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham, NG17 4GH
IGSM Ltd	Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT
International Bullion And Metal Brokers	Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE
I-Ride	Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
Jon Richard	Earrings cannot be returned for hygiene reasons. All hair items have a tamper label, if this is removed, the goods cannot be returned. Please return items to the following address: Jon Richard, Tilson Road, Manchester, M23 9GF
JVL	If Items are damaged beyond repair, we would ask for 2x Images of the Damaged Item and 1x Image of the Packaging. If this clearly showed it was damaged in transit from the package received. Please return items to the following address: JVL - Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ
Kandy Toys	Please return items to the following address: Kandy Toys (Returns), Hit Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR
Kipfold Limited	Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ
Lassic Ltd	Please contact our Customer Services team to arrange a return
Levitex	Please return items to the following address: Greenheys, Pencroft Way, Manchester, M15 6JJ
Lloyd Pascal and Company Limited	Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ
Lucky Dip Ltd	Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX
Mashco Ltd	Please contact our Customer Services team to arrange a return
Meroncourt Europe Limited	Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Meyer (UK) Ltd	Please return items to the following address: Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH
Modrec International Ltd	Please return items to the following address: Modrec International Ltd c/o Fergusons Transport Ltd, Barmston Lane, Pattison Industrial Estate, Washington, Tyne & Wear, NE38 8QT
MV Sports	Please contact our Customer Services team to arrange a return
NUDEA	Please return items to the following address: Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ
Peers Hardy	Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN
Pet Brands Limited	Please return items to the following address: Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD
Phoenox Tex	Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH
Plum Play	Please return items to the following address: Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ
Premier Decorations	Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ
Prestige Touch	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Portmeirion	Returns will be eligible for refund only, no exchanges are available for this product. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: Portmeirion PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR Please note this product cannot be returned in store. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Pure Electric	Please contact our Customer Services team to arrange a return
Rashmian Ltd	Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ
Regatta	Return using our portal
Ricomex UK Ltd	Please apply the customer name and order number to the packaging on return. Please retain tracking number and confirm with customer services to prevent delay of return being processed. Please return items to the following address: Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS
Riva Home Ltd	Please return items to the following address: Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS
Rewards and Gifts Ltd	Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
RKW	Please contact our Customer Services team to arrange a return
Robbie Toys	Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
Rock Luggage	Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD
Rockport	Please return items to the following address: Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG, United Kingdom
Sabichi Homewares Limited	Please contact our Customer Services team to arrange a return
S Green & Sons	Please return items to the following address: 20 Commercial Rd, London, N18 1TP
Second Chance Ltd	Please return items to the following address: Units 1-4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT
Shankar UK Ltd	Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL
Snowtime	Please return items to the following address: Trans-Continental Group Ltd (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE
Sofa.com	Please contact Sofa.com to arrange a return
Spencer Grace	For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY
Spicers Of Hythe Limited	Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Threadbare	For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached. Please return items to the following address: Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA
Tyrone Textiles	Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN
Valbonne Lingerie	Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ
VeloBrands	Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
Virgin Experience Days	For items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.
Watch Shop	Please return items to the following address: SDK Returns, PO BOX 8174, Reading, Berkshire, RG6 9PE, United Kingdom
Welcome Furniture Limited	Please contact our Customer Services team to arrange a return
Weybury Hildreth Limited	Please contact our Customer Services team to regarding faulty returns. Otherwise, please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ
YouGarden	Please contact our Customer Services team to arrange a return
ZyroFisher	Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

Right of Access This is commonly referred to as a Subject Access request or ‘SAR’.	The right to be provided with a copy of your personal data and to certain other su pplementary information that this Privacy Policy is already designed to address.
Right to Rectification	The right to have inaccurate personal data rectified e.g., if you consider that your personal data is incorrect, out of date or incomplete.
Right to Erasure This right is also known as ‘the Right to be Forgotten’.	The right to require us to delete your personal data. This right is not absolute and only applies in certain circumstances.
Right to Restrict Processing	The right to restrict the processing of your personal data where you may have a particular reason for wanting the restriction. This right is not absolute and only applies in certain circumstances.
Right to Data Portability	The right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format. It also gives you the right to request that we transmit this data directly to another data controller.
Right to Object	The right to object to the processing of your personal data at any time. This effectively allows you to stop or prevent us from processing your personal data. The right to object only applies in certain circumstances. You have the absolute right to object to the processing of your personal data if it is for direct marketing purposes (refer to section below).
Rights related to automated decision-making including profiling	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
Your right to withdraw consent	Where you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent

Cookie/tracking technology name	Category [strictly necessary, performance, functionality, third party]	Purpose
Criteo, Facebook and Google	Third party	These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website.
Affiliate Window and Google	Third Party	Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
User Replay	Third Party	These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers.
Google Analytics	Third Party	Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at SportsDirect.com Retail Ltd. and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. For more information on the use of Google Analytics, please see: Google's Privacy & Terms Safeguarding your data
Facebook, Twitter, Instagram and YouTube	Third Party	Social sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Crazy Egg	Third Party	These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use.
ASPXANONYMOUS, [Website]_ AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie	Strictly Necessary	These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers
AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_ AnonymousUserCurrency	Functionality	These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
ak_bmsc, TS01a19d95	Functionality	These cookies are used to protect our website against bots.

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