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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
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      Delivery FAQs
  • Orders & Payments
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      Completed Orders
      I'm missing item(s) from my order

      We’re sorry there’s items missing in your order.

      Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

      If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not  have the stock of the item to send to you at the time of shipping.

      If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.


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    • Placing Orders
      Placing Orders
    • Product info
      Product info
  • Our Services
    • Personal Shopping
      Personal Shopping
    • Frasers Plus
      Frasers Plus
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
    • Brand Partner Returns
      Brand Partner Returns
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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