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  • Delivery & Collection
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      Delivery Methods
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      Delivery FAQs
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      Returns
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      Refunds
      Why have I been refunded for an item instead of it being exchanged?

      When you send back an item for an exchange it depends on stock availability at the time. If we don't have the item you want to exchange, we will process a refund instead.

      You should receive an email with the details of your return and if we are providing you with an exchange or a refund.

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  • Our Services
    • Personal Shopping
      Personal Shopping
  • Orders & Payments
    • Completed Orders
      Completed Orders
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      Placing Orders
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      Product info
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
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    • Other Policies
      Other Policies
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      Terms & Conditions
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
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