How can we help you?

Please check your email confirmation to see if your item was delivered from one of our brand partners, their details will show under the product details and will look a bit like this: 

Please see additional information below and details on how to return those items.

Returns policy overview

• Returns will be eligible for refund only, no exchanges are available for these items
• Items must not be used, worn or washed
• Items must be in original packaging and all tags attached
• Personalised items will not be accepted unless text is incorrect, or the item is faulty
• Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
• Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned

Please note, postage will be payable. We do not offer a free returns service for unwanted items. 

BRAND PARTNER	RETURNS INSTRUCTION
Agent Provocateur	Returns can only be made for a faulty product. In order to make a return, please first reach out to the Customer Service team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Dare 2b	Return using our portal
Design Travel Goods	Please follow the returns advice on your dispatch note.
Gul	Please follow the returns advice on your dispatch note.
Nudea	Please return items to the following address: Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ
Portmeirion	Returns will be eligible for refund only, no exchanges are available for this product. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: PORTMEIRION PMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY, STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR Please note this product cannot be returned in store. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Regatta	Return using our portal