We’re currently aware of a delay affecting some order-related emails. Our team are investigating, and in the meantime, please check your 'My Account' section for the latest updates on your order.
You're order may have been cancelled due to one of the following reasons:
The items are out stock when it comes to packing your order
The items are not available for shipping out of the UK
The billing address doesn't match the details your payment provider has on records.
You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared.
Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item comes back in to stock after the sale has ended.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below.
Please note: This feedback does NOT connect you to the Customer Service team. If you're needing to get in touch, please press Cancel below and then press Contact Us and follow the steps.
