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Delivery Delays - Our delivery partners are seeing some temporary delays and disruption as a result of Storm Goretti

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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Our Services
    • Personal Shopping
      Personal Shopping
  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Stores Information
      Stores Information
  • Financial Services
    • Frasers Plus
      Frasers Plus
  • Black Friday 2025
    • FAQs
      FAQs
      Black Friday - What if I return an item?

      If an order qualifies for a Black Friday voucher and one or more products within that order are later returned, the voucher will be cancelled should the total spend lower your qualifying spend. 

      If the voucher is used ahead of any items being returned, at the time your return is processed in our warehouse the value of the used voucher will be deducted from any refund amount relating to such return. 

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  • My Account
    • Getting Started
      Getting Started
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      Technical Issues
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      Terms & Conditions
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      Other Policies
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      Privacy and Cookies Policy
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