Flannels Help Centre

We’re currently aware of a delay affecting some order-related emails.
Our team are investigating, and in the meantime, please check your 'My Account' section for the latest updates on your order.

Orders & Payments
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  Placing Orders
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Returns & Refunds
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  Why do I receive a credit note when returning Store orders?
  
  We have different terms and policies for shopping in store compared to shopping online.
  Unwanted items can be returned to the store within 28 days of purchase for an exchange or a refund issued as a credit note (pending inspection).
  As stated under consumer law, a credit note does not infringe upon your statutory rights.
  This policy is signposted in stores and on your purchase receipt.
  
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