If you're not seeing the expected pricing when placing an order on the Friends and Family promotion (FF20) please check the following:
Check if the promotion is live - This promotion is available from Tuesday 21st of October 00:01 to Monday 3rd of November 23:59
Have you entered the promotion code? - When you are in checkout, you will need to enter FF20 in the 'Apply Promo Code' area and then press 'Apply'
Is your item excluded? - Some brands are excluded from this promotion, these exclusions are covered in the promotion terms (found at the bottom of the website).
Brand Exclusions
Acne Studios
Alo Yoga
Balmain
Bottega Veneta
Canada Goose
Celine
Chanel
Chloe
Christian Louboutin
Cleens
Cole Buxton
Dolce and Gabbana
Fear Of God
Fear Of God Essentials
Fendi
Gucci
Hoka
Jo Malone
Le Labo
Longchamp
MAC
MFK
Mihara Yasuhiro
Miu Miu
Moncler
Prada
Saint Laurent
Ugg
Zegna
Other Exclusions
Any other brands as determined by the Promoter in its discretion
Staff purchases (using staff discount)
Orders placed in conjunction with any other promotion
Pre-orders
Delivery charges; and
Products advertised as being on sale and/or discontinued.
Products within the multibuy offer promotion.
orders placed before or after the Promotion Period
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below.
Please note: This feedback does NOT connect you to the Customer Service team. If you're needing to get in touch, please press Cancel below and then press Contact Us and follow the steps.
