Placing Orders

What payment options are accepted?
We accept most well known payment methods: Alipay American Express (AMEX) Apple Pay Bancontact Gift Cards Giropay iDEAL Maestro Mastercard P24 ...
Tue, 30 Mar, 2021 at 9:42 AM
What is payment authentication?
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work...
Wed, 10 Mar, 2021 at 9:18 AM
When do you take payment?
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation wil...
Wed, 10 Mar, 2021 at 9:19 AM
Can I use my gift card online and in store?
Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payme...
Tue, 30 Mar, 2021 at 9:42 AM
Can I use my credit note online and in store?
Credit notes can be used in UK branches of our Flannels stores as well as online. You can use the full or part balance of your credit note. Any remaining v...
Tue, 30 Mar, 2021 at 9:42 AM
Can I make changes to my order?
Unfortunately, once you've placed your order, you can't make any changes to it. This includes adding or removing items, changing colours or sizes,...
Wed, 7 Apr, 2021 at 4:26 PM
Can I cancel or make changes to my order?
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. This means you ca...
Wed, 10 Mar, 2021 at 9:19 AM
Apply Gift Card, eVoucher or Credit Note
Select the items you wish to purchase and proceed to the checkout as normal.   When in the payment stage of checkout you will need to click ‘use Gift Card/...
Thu, 1 Apr, 2021 at 11:44 AM
Payment issues
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to m...
Tue, 30 Mar, 2021 at 9:43 AM